Reference

Privacy Policy for Your Account

Your privacy choices, account data use, cookie settings, and UPI, Paytm, PhonePe record handling are explained here before you open an account.

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shillongteer Privacy Policy for Your Account
PRIVACY CONTACTS

Privacy Contact Paths for Your Account

Privacy requests need a clear route because account data can affect login access, wallet checks and payment matching.

Email privacy desk Send your request to [email protected] with the mobile number or email linked to your…
Help widget request When you write through the help widget, choose privacy as the reason and avoid…
Payment record query If your question concerns UPI, Paytm, PhonePe or Google Pay records, include the payment…
DATA PRACTICE

Cookie, Security and Retention Practices

Our privacy work is practical: we collect the data needed to run your account, protect access, process payment records and answer your requests.

Account data use

We use account details to create your profile, keep your login working, verify support requests and match wallet activity. We do not sell your personal data to outside advertisers or unrelated contact lists.

Cookie choices

Cookies help keep you logged in, remember language settings and detect unusual access. You can adjust browser cookie controls, but some account pages may ask you to log in again after changes.

Payment privacy

UPI, Paytm, PhonePe and Google Pay references are stored with related account events so deposits and withdrawals can be traced. We do not store UPI PINs, wallet passwords or card security codes.

Security checks

We monitor login patterns, password reset attempts and device signals to reduce unauthorised access. If an activity looks unusual, we may pause certain account actions until identity checks are complete.

Retention periods

Some records must be kept while an account is active and for a period after closure to handle disputes, tax checks or legal requests. When retention ends, data is deleted or anonymised.

Change requests

You can ask us to correct outdated contact details, check the data linked to your account or remove data where law allows. We respond after verifying that the request belongs to you.

Privacy Policy Questions You May Ask

The answers below focus only on how this Privacy Policy works for your account, cookies, payment references and contact choices. They are written for India in plain English. If your request needs account-specific handling, contact us through the privacy desk so we can verify and respond safely.

It covers account details, contact data, login records, device signals, cookie choices, support messages and payment references from UPI, Paytm, PhonePe or Google Pay. It also covers identity checks used to protect account access.

Payment references help us match wallet events to your account, trace failed or delayed transactions and respond to privacy or payment queries. We keep only the reference data needed for account and record purposes.

Yes. Email [email protected] from the address linked to your account or include your registered mobile number. We verify the request first, then provide data that we can legally share with you.

Send the correction request through email or the help widget and mention the detail that needs updating. We may ask for a login check or another identity step before changing account records.

Cookies keep sessions active, remember basic preferences and help detect unusual access. You can change cookie settings in your browser, but some privacy and account pages may require a fresh login after changes.

You can ask for deletion where law allows. Some records may need to stay for payment tracing, dispute handling, fraud checks or legal duties, and we remove or anonymise data once those reasons end.

For privacy questions, email [email protected] or use the help widget after logging in. Share only the details needed for the request, such as your account email, mobile number or payment reference.